Refund & Replacement Policy
At OhMleT Shoppe, we take care to pack and ship our live aquatic plants and livestock safely. However, because these are live and perishable products, some risks during transportation cannot be completely eliminated.
1. DOA (Dead on Arrival)
We provide DOA refund/replacement for eligible products.
If a product arrives damaged or in an unacceptable condition, the customer must provide:
Clear photographs of the damaged product.
A clear unboxing video showing the package and its contents.
The required photographs and video on the same day the package is received.
Claims submitted without the required evidence may not be eligible for a refund or replacement.
2. Snail DOA Claims
Snails may take some time to become active after transportation.
For snail-related claims:
The customer must share a video after receiving the shipment.
A second video must be shared 24 hours after delivery.
This allows us to properly determine the condition of the snails after transportation.
3. Refund Processing
Once a refund has been approved, it will generally be processed within 4–7 business days.
4. Replacement
Where applicable, OhMleT Shoppe may offer a replacement instead of a refund.
If an order is returned to origin (RTO) for a reason other than a customer-requested return, we will provide a replacement immediately.
5. Damaged Products
If the customer wishes to have a damaged product sent back or shipped separately, applicable shipping charges must be paid by the customer.
6. Shipping Responsibility
Customers should understand that live products are sensitive to transportation conditions.
If the customer chooses a particular shipping option, the risks associated with that shipping option will be borne by the customer.
7. Refund Escalation
If an approved refund or replacement remains pending for more than 4 days, customers can contact us through:
Email: ohmletshop@gmail.com
WhatsApp: +91-9074042807
Our team will take appropriate action to resolve the issue.
8. Electronic Accessories
If an electronic accessory becomes unavailable because of damage or stock-related issues, the amount paid for that product will be refunded.